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What Are SaaS Systems and Who Uses Them?

Explaining SaaS Systems and Their User Applications

Software as a Service, or SaaS, integrates with businesses to revolutionise their management of client databases, products, services, reports, and more for heightened performance and result optimisation. 

Unlike conventional Customer Relationship Management software (CRM), SaaS systems operate in the cloud, eliminating the need for local installations as all data is created, managed, and stored online.

A cloud-based CRM, like SaaS, empowers providers to conduct maintenance, development, and ongoing services seamlessly. Therefore, businesses using SaaS can focus on their operations without the worry of system maintenance and entrusting housekeeping duties to the service provider.

Understanding SaaS

CRM systems are comprehensive platforms for organising business processes and information, encompassing customer-based contacts, client activity, potential client on-page activity, sales data, and other critical data propelling business growth.

Using CRM, companies can create fact-based sales and marketing strategies and customer feedback, optimise customer experiences, and generate insightful reports that help them make data-backed decisions.

However, locally installed CRM requires administrative and maintenance tasks, including user creation, access permissions distribution, feature installation, and service integration using API. Configuring these settings demands human resources and time, especially for newly launched companies.

Opting for a SaaS CRM eases the maintenance headache by delegating it to the provider, who possesses the means and expertise to keep the system operational.

Why Opt for Software as a Service?

Businesses are increasingly recognising the advantages CRMs offer in fostering business growth. If you’re a new and currently growing business, here’s what you can expect from your SaaS CRM.


SaaS CRM facilitates workflow and process automation, enabling teams to view tasks and efficiently fulfil expected objectives.

SaaS CRMs automate inter-departmental communication, saving time and resources by seamlessly transferring projects from one team to another with a single click, eliminating the need for additional communication.

Data Centralisation

Companies rely on SaaS to transition from physical notebooks and sticky notes to online shared platforms, facilitating universal access to necessary information.

SaaS ensures well-organised storage, categorisation, and grouping of information, fostering easy accessibility for anyone. Admins can use this centralised data to generate reports crucial for business decision-making, simultaneously promoting cybersecurity and restricting access to sensitive information.

Customer Experience Optimisation

SaaS systems track user interactions with websites, offering valuable data for creating informative reports about customer behaviour and trends.

Understanding customer needs aids in crafting precise strategies and launching campaigns tailored to meet those needs. SaaS can be automated to start communication, gather user feedback, and initiate chat boxes and emails, ensuring effective customer engagement.


SaaS helps to optimise organisational resources and efficient business management. Cloud-based SaaS platforms guarantee accessibility anytime, anywhere, allowing providers to shoulder the responsibility of software maintenance, development, and technical support. 

Thus, Software as a Service significantly reduces the time and costs required for creating and onboarding such systems.

IEMLabs is an ISO 27001:2013 and ISO 9001:2015 certified company, we are also a proud member of EC Council, NASSCOM, Data Security Council of India (DSCI), Indian Chamber of Commerce (ICC), U.S. Chamber of Commerce, and Confederation of Indian Industry (CII). The company was established in 2016 with a vision in mind to provide Cyber Security to the digital world and make them Hack Proof. The question is why are we suddenly talking about Cyber Security and all this stuff? With the development of technology, more and more companies are shifting their business to Digital World which is resulting in the increase in Cyber Crimes.


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