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HomeInfographicHow to Resolve Banking Issues in 2024?

How to Resolve Banking Issues in 2024?

Do you face issues while banking? You are not alone. All the banks in India provide strong customer care support and Axis Bank is one of them. Whenever you have an issue, you can just reach out to them and get it resolved quickly. This article will provide you with everything you need to know about customer care services: how to raise a complaint and get it resolved, where to reach out, Axis Bank customer care number, email, etc.

Axis Bank customer care number

Axis bank provides its customers with some customer care numbers:



These two numbers are for retail customers. They can contact the bank through this number for general queries.

If you have a corporate bank account with Axis bank, you can call the bank’s helpline number: 1860-500-4971.

There is another Axis Bank customer care number for WhatsApp: 7036 165 000

Customers can send a text writing ‘Hi’ to this number and the bank will get back to you with a reply text. There, you can send your queries.

Axis bank customer care for credit card related issues

Axis Bank provides dedicated helpline numbers for addressing queries concerning their credit cards:

  • 1860-419-5555
  • 1860-500-5555

To set standing instructions for monthly credit card bill payments, you can register by dialling the Axis Bank customer care number mentioned above.

Axis Bank Home Loan Customer care numbers

For Axis Bank Home Loan related queries, you can get assistance by calling the following Axis Bank home loan customer care numbers. You can raise a complaint by talking to their customer care representatives. They will tell you throughout the process.

  • Toll-free numbers: 1860-419-5555, 1860-500-5555
  • To inquire about complaint status: 1800-419-0068

Axis Bank Personal Loan Customer care number

If encountering any issues, queries, or complaints about Axis Bank Personal Loans, individuals can connect with the customer care team via the toll-free numbers:

  • 1-860-419-5555
  • 1-860-500-5555

To make a call to the Axis Bank customer care numbers, your mobile number should be registered. You may follow the guidelines given below for mobile number registration.

  • For online registration, you have to go to the official website of Axis Bank.
  • Then, in the profile section see if there is an option for “update mobile number”. Select that.
  • Then, the next step is to enter the mobile number you wish to update. Enter all the other required details such as your account number, name, address, etc.
  • Then, your mobile number will be registered with Axis Bank.
  • If you want to do it offline, you need to go to a nearby Axis Bank.
  • Request the staff for a mobile number registration form.
  • Enter all the required information such as your personal details, account details and the mobile number you wish to register.
  • Submit the form and after it is verified, your mobile number will be registered with the Axis Bank.

Axis Bank Customer Care Email ID

If you don’t want to solve your queries over a phone call, you can also write to their email ID. This is more convenient if the complaint involves details because it will give you a written record for future reference too. So, to formally register a complaint or provide feedback in writing to Axis Bank, you can send an email to: [email protected]

Axis Bank customer care numbers for NRIs

Axis Bank has branches in other countries as well and there are different customer care numbers for each country. Have a look at the following countries and customer care numbers.

  • USA: 1855 205 5577
  • UK: 0808 178 5040
  • UAE: 8000 3570 3218
  • Singapore: 800 1206 355
  • Saudi Arabia: 800 850 0000
  • Canada: 1855 436 0726
  • Australia: 1800 153 861
  • Qatar: 00 800 100 348

There are also some foreign banks in India. Standard Chartered Bank is one of them. If customers have any complaints regarding the banking services provided by the bank, they can reach out to Standard Chartered Bank customer care service. There are different numbers for different cities across India, some of them are given below:

Customer care number for Ahmedabad, Bangalore, Chennai, Delhi, Mumbai, Pune: 6601 4444 / 3940 4444

Customer care number for Gurgaon, Noida, Mathura, Dehradun, Saharanpur: 011 – 66014444 / 011 – 39404444

For customers around Allahabad: 6601 444

Customer care number for Bhopal, Chandigarh, Cochin/Ernakulam, Coimbatore, Jaipur, Nagpur, Rajkot, Surat: 3940 444 / 6601 444

Customer care number for Jalgaon: 022 – 66014444 / 022 – 39404444

Customer care number for Guwahati, Cuttack, Siliguri: 033 – 66014444 / 033 – 39404444

Customer care number for Mysore: 080 – 66014444 / 080 – 39404444

Customer care number for Thiruvananthapuram, Vishakhapatnam: 044 – 66014444 / 044 – 39404444

Proddatur: 040 – 66014444 / 040 – 39404444

Now, let’s see some more ways to get to the Axis bank customer care service.

Raising a complaint through Internet banking

You can also raise a complaint through Internet banking.

  • Go to the official Internet banking page of Axis bank and log into your account.
  • Find the option “Customer Support” or “Contact Us”.
  • There you will find the customer care number, email ID, the bank address, etc.
  • Select the mode of contact you want and you can raise your complaint.

To use this option, you have to be registered for Internet banking. If you are not registered yet, follow these steps first and register.

  • Open the browser on your device and go to the official website of your bank.
  • There will be an option for registration under the ‘Online Banking’ or ‘Login’ section.
  • You have to enter some details like account number, card details, personal information, and the bank will send an OTP (One Time Password) to your registered mobile number for verification.
  • After entering all those, set up a user ID and password. A strong password is suggested, it will be a combination of alphabets, numbers, and special characters for
  • After registration, you can log in to your account using the newly created credentials.
  • Most of the time the bank prompts users to set a security question and its answer to enable two-factor authentication, or link a registered device for extra security. Set something familiar to you as security questions and answers lest you should forget or get confused with it later. This is to help you recover your password.

Getting queries solved by visiting the bank

If you don’t have access to any of the above options, you can also visit the bank and get your queries solved.You can visit the bank during its bank timings. Axis Bank opens at 9:30 am and closes at 4 pm. The bank will be closed on the second & fourth Saturdays and Sundays. There is also a lunch time of 1 hour but the staff gives continuous service by going for lunch in turns.

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