Instagram is a very popular social media platform and it is a very common issue that you might face that Instagram DMs not working. However, in this article we will be discussing everything that you need to know about Instagram DMs not working, the proable reasons, troubleshoot tips and much more. So, keep reading the article till the end as we discuss at length about it.
Why are Instagram DMs not Working?
If you have faced this trouble in the past, then you might have a vague idea about it. Well, this problem occurs when the Instagram server is down. Instagram has got a huge number of active users and the servers are not generally immune to downtime. Although this is a common issue, at times, the server is down because of maintenance, upgrades, or any kind of technical issues. These are some of the times when you will see that Instagram DMs not working. Your Instagram DMs not working can also be caused by sloppy internet or network outage. It could be that you are using an outdated version of Instagram. During all these times, you might face issues with your Instagram DMs.
Now that you have got a good understanding of some of the reasons why your Instagram DMs might not work. Let us explore this issue more in the next section of the article.
Troubleshooting Tips
Folks, if you have faced the issue of Instagram not working in the past and have not been able to tackle it efficiently. Then, keep reading this section of the article as we will be discussing some of the troubleshooting tips that will help you to resolve the issue in the future. Here are some of the troubleshooting tips:
Check if Instagram Servers are Down
One of the most important and probable reasons why your Instagram DMs not working can be server outage. In this situation, it is important to see whether the Instagram server is down. Instagram servers can be down due to maintenance, overload, upgrades, or technical faults. Due to these many reasons, the Instagram server can be down. Also, to get active updates on the situation, you can follow Instagram on Twitter to get updates on server outage.
Checking the Internet Connection
The most common issue as to why Instagram DMs not working can be an unstable internet connection. To overcome this, make sure to run a Speed Test on your phone and you will be able to know about the speed of the connection of your bandwidth. However, if you see that the Internet speed is good and the connection is stable after doing a speed test, then you must know that the Internet connection is not sloppy. Additionally, you can try using Telegram or YouTube, which requires an internet connection. If you see that these apps are working just fine, you can move on to the next troubleshooting solution.
Logging Out and Signing In Again
Another common troubleshooting tip is to log in and sign in again. You can try logging out of the current session and try to sign back in. To do that, you need to open the Instagram app and then go to your profile by tapping on the bottom right corner. Once done, you need to tap on the hamburger icon in the top-right corner. Then, you need to tap on Settings. Then scroll down and click on log out. Then, you need to sign back in with the same credentials. This way, you can troubleshoot the issue of Instagram DMs not working
Close and Restart the App
Another great troubleshooting tip is to close and restart the app. Sometimes, the app can be stored in the memory for a while without any active use. This results in glitches to occur. So, in this scenario, you can close and restart the app to troubleshoot the problem of Instagram DMs not working. You will find that this method works really well for both iOS and Android. You can press the home button or swipe up to close the app. Then, you need to swipe up and hold inorder to open all the recent apps. You can also swipe up and also erase Instagram from recent apps. Then, you need to open the Instagram app again to see whether it’s working. This tip can solve the issue of Instagram DMs not working.
Clearing the Instagram Cache
This is another common troubleshooting tip that you can use to resolve the issue. You can try to clear the cache from your android device. To do that, you need to head to Settings. Then, you need to scroll down and tap on Apps. After that, you need to select Instagram from the list and then you need to tap on Storage. From there, you need to click on Clear Cache. Then, you need to repeat the above steps for clearing the data.
Updating the Instagram App
This is one of the most common troubleshooting tip that you can follow to resolve the issue of Instagram DMs not working. When you use an outdated version of the app, you will miss out on all the new features and updates. Also, you might encounter glitches. So, it is important that you update the app to avoid the issue of Instagram DMs not working.
Try the Instagram Web Version
This is another troubleshooting tip that you can put to use. If you are unable to send DMs from your app, then try using the web version. It not as smooth as the Instagram app, but it works fine. To use the web version of Instagram, head to the official website of Instagram from your web browser and then sign in using the credentials. Once you use the web version, you will be able to send DMs to your users.
Uninstall and Reinstall the App
If the above-mentioned tips do not work for you, then, you can reinstall Instagram on your phone. To do that you need to uninstall the Instagram app. In Android you can do this by tapping and holding the Instagram icon on your smartphone. Then you need to click on Uninstall. If there is some warning, press OK and proceed with the uninstallation process. After that, you can download Instagram from the Google Play Store again.
To Reinstall Instagram On iOS, you need to tap and hold the Instagram icon on Homescreen. Then you need to click on Remove App. Then, you will see a list of options and you can click on Delete App. Once the Instagram gets deleted, you can reinstall the app from app store again.
Contacting Instagram Support Team
If all the above troubleshooting tips have failed and you are unable to resolve the issue of Instagram DMs not working, then you can contact the Instagram Support team. To do that, you need to head to the Instagram app and tap on Report a Problem to report this issue.
These are some of the troubleshooting tips that will be helpful to solve the issue of Instagram DMs not working.
Why are Instagram DMs not Working on My iPhone?
If you are facing this issue in your iPhone, then there can be several reasons. If you are unable to see DMs from a particular user, then there can be chances that you have been blocked. If you are unable to send DMs to other users then there can be a bug or glitch within the app that you need to report to the Instagram support team. You can also use the above mentioned troubleshoot tips to resolve the issue.
Conclusion
If you encounter the problem of Instagram DMs not working, then you need not worry; you can use these troubleshooting tips to resolve the problem. These tips are pretty easy to follow. That’s all, folks. I hope the article will help you to get all the information that you need.
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