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How Can WhatsApp Business Help Online Stores?

WhatsApp business has become a very popular way for online stores to communicate with customers. Like WhatsApp, WhatsApp business allows store owners to create and manage their own accounts, providing them with an efficient way to reach out to potential customers. Many online businesses have opted for this app due to its excellent WhatsApp Marketing potential. If you are a brand and are wondering how this app can benefit your online store, then you are in the right place. This article will explore how WhatsApp Business can help your online store.

Boosts Sales And Marketing

Engaging with customers is one of the most important things a business can do to increase sales and conversions. WhatsApp business makes it easy for you to connect with your customers and promote your brand. You can use this app to send out marketing messages, notifications, updates, and offers to your customers.

To boost your marketing strategy, WhatsApp business enables you to link your store’s website or product pages, so customers can easily learn more about what you are selling. Local SEO equally matters, and WhatsApp business makes it easier for local customers to find your store. When they search for keywords related to your business on WhatsApp, your store will appear as a top result.

Powerful Third-party Integrations

WhatsApp business alone is a powerful marketing tool, but it can be even more effective when used with other marketing platforms. There are various excellent third-party integrations that can help you get the most out of WhatsApp business.

WA Sender chrome extension is one such tool that allows you to send automated messages and updates to your customers. It is important to note that these integration tools vary in terms of features and price. Therefore, you should consider your needs before choosing a particular tool.

Simplifies Customer Onboarding

The key attraction of WhatsApp business is that it makes it easier for customers to reach you. Customers love it when they can quickly and easily get in touch with a business. On the other hand, businesses love it when they can quickly add new customers without going through a long and complicated process.

WhatsApp business simplifies customer onboarding by allowing you to quickly collect customer contact information and add them to your WhatsApp list. For instance, you can add a ‘send to WhatsApp’ button on your product pages. When customers click on this button, they will be able to send a message to your WhatsApp business account and ask any questions they may have about the product.

Customer Service

WhatsApp business is an excellent customer service tool. You can use it to quickly resolve customer queries and complaints. The app allows you to create a dedicated customer service number so customers can easily reach out to you. WhatsApp Business also allows you to make customer service bots that answer common questions automatically. By building a community through WhatsApp groups, you can provide customers with a platform where they can share their experiences, give feedback, and ask questions.

Global Reach

WhatsApp being the most popular messaging app in the world, your business can reach a global audience through WhatsApp business. The app is available in over 180 countries, and it supports 60 different languages. This makes it an excellent marketing platform for online stores that want to expand their reach. This is a perfect opportunity for your store to target new markets and grow your customer base.

There you have it! These are some of the ways online stores can benefit from using WhatsApp business. If you are an online store owner, WhatsApp business should be a key part of your marketing strategy. Sign up today and start growing your business!

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IEMLabs is an ISO 27001:2013 and ISO 9001:2015 certified company, we are also a proud member of EC Council, NASSCOM, Data Security Council of India (DSCI), Indian Chamber of Commerce (ICC), U.S. Chamber of Commerce, and Confederation of Indian Industry (CII). The company was established in 2016 with a vision in mind to provide Cyber Security to the digital world and make them Hack Proof. The question is why are we suddenly talking about Cyber Security and all this stuff? With the development of technology, more and more companies are shifting their business to Digital World which is resulting in the increase in Cyber Crimes.


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